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Refund and Cancellation Policy

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Refund and Cancellation Policy for Refyne Finance Private Limited
 

Introduction

This Refund and Cancellation Policy outlines the terms and conditions under which Refyne Finance Private Limited ("Refyne Finance") will process refunds for loan repayments made by users. This policy applies to all payments made towards loan repayments. 
 

1. Eligibility for Refund

Refunds will be issued only under the following circumstances:
 

  • Double Payments: If a user accidentally makes more than one payment for the same loan installment.

  • Unauthorized Payments: If a payment is made without the user’s authorization.
     

Refunds will only be issued if the total amount paid by the user exceeds the amount due against the loan taken by the user.
 

2. Conditions for Refund

  • The user must provide proof of the payment(s) made.

  • Refund requests must be submitted within 7 days of the transaction date.

  • The user’s account must be in good standing, with no outstanding disputes or overdue payments.
     

3. Refund Process

  • Submission of Request: Users must submit a refund request via email to [grievance@refynefinance.com], providing the necessary transaction details and proof of payment.

  • Verification: Upon receiving a refund request, Refyne Finance will verify the transaction details, including the payment amount, date, and any applicable loan details.

  • Approval: If the refund request is deemed valid, Refyne Finance will approve the refund and initiate the refund process.

  • Refund Method: Refunds will be processed to the original payment method used by the user, unless otherwise specified by the user and approved by Refyne Finance.
     

4. Processing Time

  • Refunds will be processed within 10-15 business days from the date of approval.

  • The time taken for the refunded amount to reflect in the user’s account may vary depending on the payment method and the user’s financial institution.
     

5. Non-Refundable Payments

  • Any payments made towards processing fees, late payment fees, or any other charges apart from the principal loan amount and interest are non-refundable.

  • Payments made incorrectly or without proper authorization, if not reported within the stipulated time frame, will not be eligible for a refund.
     

6. Contact Information

For any questions or assistance regarding this policy, users can contact our customer service team at:

7. Changes to This Policy

Refyne Finance reserves the right to modify or update this Refund and Cancellation Policy at any time. Users will be notified of any significant changes through our website or via email.
 

By making a payment towards your loan with Refyne Finance, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy.

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