RESERVE BANK - INTEGRATED OMBUDSMAN SCHEME, 2021

Introducing the Integrated Ombudsman Scheme, 2021 — a unified platform by the Reserve Bank of India for prompt resolution of customer grievances in the banking and financial sector. Streamlining the complaint redressal process, this scheme replaces various existing ombudsman frameworks, offering a standardized approach for dispute resolution. Our commitment to transparency and consumer protection is exemplified through the appointment of regional ombudsmen, ensuring an efficient and fair mechanism for addressing customer concerns. Trust in seamless banking services with the Integrated Ombudsman Scheme, fostering accountability and enhancing the overall customer experience.

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